Published On: Tue, Mar 29th, 2011

Rapid Rooter comes to the rescue

It wasn’t long ago that I found myself in hot water, literally.

Like a scene out of a movie (not a comedy), I saw the water rising over the rug in my front hall closet. But unlike a movie set, there was no one to yell “Cut.”

There was also no one to explain the source of my waterlogged state. My mother often complained that the water was too hot and she worried obsessively about the water heater (unfortunately it outlived her).

So I started calling plumbers – and asking questions. Luckily Jon Carpenter of Rapid Rooter came to my rescue immediately. He explained that scalding hot water is a sign that the electrical components of the water heater are starting to fail and someone should look at the thermostat. “It doesn’t necessarily mean you have to replace the water heater,” he said, “but you should have regular maintenance on it every two years.”

Say what? I did not know that water heaters need to be tended to like our air conditioners.

“If you have regular maintenance on your water heater it will double or triple its lifespan,” said Carpenter, general manager of Rapid Rooter. You also need to watch out for potential water leaks by making sure there are no rust (or water) stains on the lower side of the water heater. Surprises make for good birthday parties, but not when it comes to your hot water source.

Another thing you need to know is that the best water heaters are from Rheem, Ruud A.O. Smith and State. Jon also told me that the newest state-of-the-art water heaters are Gas Tankless units from Noritz (you get a rebate for Ruud and Rheem).

I also learned that Rapid Rooter is a family-owned and operated plumbing, sewer and drain service that has been in business for 28 years. They are on call 24/7 and handle every imaginable water issue (or catastrophe).

“We have over 40 trucks on the road and every week we have vendors come to do training on state-of-the-art equipment and products. You have to change with the times and not accept the way things were in the past (he could have taught mom a few things).

Although the white Rapid Rooter van is a cool machine, I learned that they are outfitted with all types of sewer, drain and high velocity jets for removing grease, detergent and build-up in pipes. They also have fully equipped trucks for every commercial use – flooded parking lots, cleaning sewer lines for high-rise buildings, restaurant grease traps and shopping mall lift stations.

Rapid Rooter is also adept (and expert) in residential leak detection. “We have an electronic stethoscope that introduces nitrogen into the water supply. This helps avoid major floods, minor water leaks and high water bills,” adds Carpenter.

Leak happens slowly, he said, “things just don’t happen overnight.” Well put. As someone with more water leaks than waffle makers (mom has a slew of them) I must admit Carpenter is right on. I learned this the hard way. As far as I can see leaks are like relationships, they don’t explode overnight, it takes time.

In the immortal words of Donald Rice, CEO of Rapid Rooter, “When emergencies happen, we’ll be there.”

Take it from me – he really means it!


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