By: Robert S Weinroth
Due to the high volume of applications, the rental and utility assistance portal is closing on Saturday, May 15, 2021 at midnight. Staff will use this time to process the applications already submitted.
The portal will reopen on June 7 through June 16, 2021. Please note that the system will allow applicants to resubmit any documents requested by Case Managers.
The new Emergency Rental Assistance (ERA) funds will require more documentation than previous COVID funding. Please register for the “Lunch-n-Learn” webinar and read the ERA FAQ, to ensure you submit all of the documentation required to process your application successfully.Noticia Importante?Avi enpòtan
Please review the videos below for additional information.
- Common Mistakes to Avoid When Applying for Emergency Rental Assistance
- Step by Step Tutorial on How to Apply for Emergency Rental Assistance
- Lunch-n-Learn: Assistance with ERA Applications Spanish Haitian Creole
- ERA In-Person Assistance
- ERA Mobile Outreach Schedule
Frequently Asked Questions
(Preguntas Más Frequentes) | (Keyson Ki Pose Souvan Yo)
ERA Landlord FAQs | Spanish | Creole
ERA Landlord Vendor Registration Step-by-Step Tutorial
What is the Emergency Rental Assistance Program (ERA)?
General Eligibility Requirements
Eligible Palm Beach County tenants who experienced a loss of income as a direct result of COVID-19 are eligible for assistance with rent and utilities (electric, water, and gas).
Tenants renting their family’s home, with a mortgage, will not be eligible for ERA assistance.
What are the benefits of the ERA program?
How are applicants prioritized?
What are the eligibility application requirements to receive ERA rental and utility assistance?
What documents does an applicant need to provide when applying for the ERA program?
Can I apply for ERA if I receive subsidize housing assistance?
Do I have to repay the ERA funds?
What are other resources if I am denied ERA assistance?
Who may I contact with additional questions?
General Application Questions
What if I am having trouble applying for services?
How can I verify the status of my application?
How long does it take to process the application?
How do I check the status of my application?
Who can help me apply for services?
Unable to register for OSCARSS account?
Assume they submitted the application, but left it on Draft?
What do the icons mean in the Application Status?
What do the Status Definitions mean?
Need clarification on the documents requested by the Case Manager
Want to know if the landlord cashed the payment?
How do I communicate with the case manager?
How do I calculate income, particularly self-employment
What if I have no proof of income and no one in my household has proof of income?
What if the household has income, but there are members who do not have income?
Can I apply for relocation expenses, like first, last and security deposit?
Applying for Services as a Tenant
How do I apply for rental and/or utility assistance as a Tenant?
Applying for Services as a Landlord
Having trouble uploading the W9 to your registration?
Where is the link to register as a Landlord?
Samples of Supporting Documents
- Rental Lease Agreement
- Utility Company Bill Past Due for Each Month Requested
- Valid Government Issued ID
Step-by-Step Tutorial
